As promised, here are the results of the station survey we conducted in September. The survey was open to both users and non-users of the PMP. We received 28 responses—which ended up being fairly representative of the type of stations and platforms used to access the PMP—and, while not statistically significant, it does provide some useful feedback and gives us some good ideas of what we can do to make the whole of the PMP even better.
Respondents Are Quite Happy with the PMP Staff, Tools and Content
Respondents are satisfied with the PMP—especially our staff. (Thank you!) On a scale of 1 (unsatisfied) to 5 (very satisfied), respondents who used the PMP rated various aspects of it as follows (average score):
- PMP Staff: 4.08
- PMP Documentation: 3.77
- PMP Plugins: 3.54
- PMP Content: 3.38
- PMP Overall: 3.54
PMP Setup Is Quick
Of the stations that are using the PMP, it did not take long for most to get their PMP plugins up and running. Nearly 60% were able to get up and running in a day or less (with the majority of those taking two hours or less):
Respondents Want to Share Their Local Content
One thing that respondents made clear was that they are eager to share their local content.
And when it came to who they wanted to share with, responses tended toward the less restrictive rather than the more:
Note: the 15% that answered “other” in the graph above largely suggested combinations of the other answers (all of the above, topically aligned and regional stations, etc.).
Summarizing the responses to the open-ended questions we asked:
- Respondents want more content. This fell into a number of different buckets: more national programs, rights to access national programs, unique online national content (NPR Music Tiny Desk Concerts, PBS Food content), content in more useful formats, and content from stations.
- Respondents are sometimes frustrated by plugin bugs. A few respondents commented about plugin bugs that prevented stories (or story assets like photos) from getting to their sites from the PMP. The good news here is that progress has been made and the bugs have either been squashed already or are in the process of being fixed by our partners.
- Communication is always a challenge. Though we use of a number of channels and methods to share information about the PMP, it’s hard to reach everyone with what they need to know. Whether it’s news about features or content, or the big-picture overview of what the PMP is and what it is all about—we need to keep working to make sure that the system understands this complex and evolving system.
A Final Note
We’d like to thank all who participated in the survey. We know everyone is super busy. Your thoughtful feedback is very much appreciated and will be put to good use. If you’d like a more comprehensive look at the PMP survey results, see this presentation, and feel free to get in touch with me if you have questions.